We are committed to providing a seamless and supportive referral experience. Our process is designed to be responsive, collaborative, and centred around the individual, family or carers needs.
How to Make a Respite Care Referral
Online: Complete our referral form available at
Email: To obtain and submit the Respite Referral Form via email:
It is vital that we have as much information and detail around the support needs, wishes, individual choices and preferences as possible from the outset. This helps us to determine our ability to meet these requirements or not.
What Happens Next
Referral Acknowledgement
Initial Screening
Comprehensive Assessment
Decision Communication
Transition Planning
Timeline: Same day
Action: We promptly confirm receipt of your referral, ensuring transparency from the outset.
Timeline: Within 1 working day
Action: Our team reviews the referral details to assess suitability and determine the appropriate next steps.
Timeline: Within 5 working days of referral receipt.
Action: We conduct a thorough assessment to understand the individual’s needs, preferences, and goals, involving them and their support network in the process.
Timeline: Within 5 working days following the assessment
Action: We inform the referrer and the individual of the assessment outcome, discussing available options and next steps.
Action: Upon acceptance, we coordinate with all parties to plan the move-in date, ensuring a smooth and supportive transition into our respite Home.